FREE TRACKED SHIPPING AUSTRALIA WIDE ON ORDERS OVER $59 | CLICK HERE FOR COVID-19 UPDATES

Help Center

Frequently Asked Questions

Covid-19 Updates

Additional Shipping Delays

What Countries Do You Ship to During The Pandemic?

Economy and Express Shipping Options Temporarily Paused

Covid 19 Safety?

Shipping

Shipping Prices

When Will My Order Be Shipped?

I Did Not Receive An Order Or Shipping Confirmation Email

Ordering Collars

Do You Accept Custom Orders?

How Do I Measure My Pets Neck?

Are your Collars Adjustable in Length?

Can I Customise My Collar Length?

My Pet is In-Between Sizes?

What Are Quick Release Buckles and Why Do You Use Them?

Can I Have a Non Quick Release Buckle For My Dog or Cat?

What Are Your Collars Made Of?

Collar Usage

Can I Walk My Dog or Cat Using Your Collars?

Can I Get My Collar Wet

Payments

Can I Purchase In My Own Currency?

Returns, Exchanges and Cancelations

Can I Exchange My Order?